“Shire Business Group” means, as appropriate, any or all of the following companies: Shire Leasing PLC; Shire Insurance Services Limited; Shire Recoveries Limited; Shire Business Group Ltd; Shire & Co Legal Services Ltd; Shire Securities Limited and Shire Marketing Services Limited.

“Shire Website” means a website provided by the Shire Business Group.

Access to and use of any Shire Website both within the UK and internationally is provided by Shire Business Group on the following terms:

By using any Shire Website you agree to be bound by these terms, which shall take effect immediately on your first use of any Shire Website. If you do not agree to be bound by all of the following terms please do not access, use and/or contribute to Shire Website.

Shire Business Group may change these terms from time to time and so you should check these terms regularly. Your continued use of any Shire Website will be deemed acceptance of the updated or amended terms. If you do not agree to the changes, you should cease using these websites. If there is any conflict between these terms and specific local terms appearing elsewhere on any Shire Website then the latter shall prevail.

Use of a Shire Website

You agree to use Shire Websites only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of any Shire Website. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within any Shire Website.

Intellectual Property

All copyright, trademarks, design rights, patents and other intellectual property rights (registered and unregistered) in and on any Shire Website and all content (including all applications) located on the site shall remain vested in Shire Business Group or its licensors (which includes other users). You may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use any Shire Website content in any way except for your own personal, non-commercial use. You also agree not to adapt, alter or create a derivative work from any Shire Website content except for your own personal, non-commercial use. Any other use of any Shire Website content requires the prior written permission of Shire Business Group.

The names, images and logos identifying Shire Business Group or third parties and their products and services are subject to copyright, design rights and trademarks of the Shire Business Group and/or third parties. Nothing contained in these terms shall be construed as conferring any licence or right to use any trademark, design right or copyright of Shire Business Group or any other third party.

Disclaimers and Limitation of Liability

Shire Website content, including the information, names, images, pictures, logos and icons regarding or relating to Shire Business Group, its products and services (or to third party products and services), is provided “AS IS” and on an “AS AVAILABLE” basis.

To the extent permitted by law, Shire Business Group excludes all representations and warranties (whether express or implied by law), including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

Shire Business Group does not guarantee the timeliness, completeness or performance of the website or any of the content. While we try to ensure that all content provided by Shire Business Group is correct at the time of publication no responsibility is accepted by or on behalf of Shire Business Group for any errors, omissions or inaccurate content on the website.

Nothing in these terms limits or excludes Shire Business Group ‘s liability for death or personal injury caused by its proven negligence. Subject to the previous sentence, Shire Business Group shall not be liable for any of the following losses or damage (whether such damage or losses were foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of any Shire Website regardless of the form of action.

Shire Business Group does not warrant that functions available on any Shire Business Website will be uninterrupted or error free, that defects will be corrected, or that any Shire Website or the server that makes it available are free of viruses or bugs. You acknowledge that it is your responsibility to implement sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.


If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive and continue to be binding and enforceable.

The failure or delay of Shire Business Group to exercise or enforce any right in these terms does not waive Shire Business Group‘s right to enforce that right.

These terms shall be governed by and interpreted in accordance with the laws of England and Wales which shall have exclusive jurisdiction over any disputes.

Make a Complaint

Shire Professional Funding Limited is committed to providing the highest quality service in accordance with our visions and values. However, should you feel that we have done something wrong, by letting us know we can work with you to understand what’s happened and facilitate a resolution of your issues.

Should you wish to complain, you can send your complaint by post, email or fax to the following:

Post: Martyn Jones, 1 Calico Business Park, Sandy Way, Amington, Tamworth, B77 4BF

Email: martyn.jones@shirepf.co.uk

Fax: 01827 304237

You will need to tell us your name, business address, daytime contact number and agreement number. We will also need to know what’s gone wrong, when it happened and what you would like us to do to put it right.

Alternatively, if you wish to speak to us directly please call 01827 300093 and ask to speak to Martyn Jones.

Financial Ombudsman Service (FOS)

We do our utmost to resolve complaints directly, saving our customers the trouble of appealing to the Financial Ombudsman Service (FOS). But when a customer makes a complaint and we can’t reach an agreement, if you are eligible, the FOS can be asked to make an independent assessment.

The FOS provides a free, independent service for resolving disputes with financial firms, please see below link:


Or you can write to the FOS by post or email to the following:

Post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Email: complaint.info@financial-obudsman.org.uk

Alternatively you can contact the FOS directly by calling 0800 023 4 567.