Shire Professional Funding Limited is committed to providing the highest quality service in accordance with our visions and values. However, should you feel that we have done something wrong, by letting us know we can work with you to understand what’s happened and facilitate a resolution of your issues.
Should you wish to complain, you can send your complaint by post, email or fax to the following:
Post: Martyn Jones, Mallory House, Goostrey Way, Mobberley, Knutsford WA16 7GY
Email: martyn.jones@shirepf.co.uk
Fax: 01827 304237
You will need to tell us your name, business address, daytime contact number and agreement number. We will also need to know what’s gone wrong, when it happened and what you would like us to do to put it right.
Alternatively, if you wish to speak to us directly please call 01827 300093 and ask to speak to Martyn Jones.
Financial Ombudsman Service (FOS)
We do our utmost to resolve complaints directly, saving our customers the trouble of appealing to the Financial Ombudsman Service (FOS). But when a customer makes a complaint and we can’t reach an agreement, if you are eligible, the FOS can be asked to make an independent assessment.
The FOS provides a free, independent service for resolving disputes with financial firms, please see below link:
http://www.financial-ombudsman.org.uk/
Or you can write to the FOS by post or email to the following:
Post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Email: complaint.info@financial-obudsman.org.uk
Alternatively you can contact the FOS directly by calling 0800 023 4 567.